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  • Expo 2019: The Quintessential Quote 

    Contains 3 Component(s), Includes Credits Recorded On: 01/13/2019

    Many opportunities to close a customer are missed because a quote has not been considered. Join Gordon Glenister for this session on increasing sales by refining your quote for your campaigns.

    Many opportunities to close a customer are missed because a quote has not been considered. Join Gordon Glenister for this session on increasing sales by refining your quote for your campaigns.

    Gordon Glenister

    Director General of the British Promotional Merchandise Association

    Gordon Glenister is a director general of the British Promotional Merchandise Association and has had over 20 years of experience in the promotional products industry. He has also run his own distributor business and worked with major international brands. Gordon believes passionately in the power of promotional products and its relevance to the marketing mix. Gordon launched the BPMA academy many years ago, an online education platform for industry professionals, this has now been superseded by a top-class development program. Gordon’s sessions will be lively and illuminating.

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    1 Point

    1. Register and watch the session. Please note it will open in a new window. Please do not close the session launch page.

    2. Please make sure your pop-up blocker is turned off in order to access the session once you select it.

    3. Once you have completed the session, please close the event recording or webinar window and proceed to the session launch page for the Online Education Survey to receive credit. Please note, it will not be on your event recording or webinar window.

  • Expo 2019: Double Your Sales With Excellent Customer Service! 

    Contains 3 Component(s), Includes Credits Recorded On: 01/13/2019

    Drive new sales growth with excellent customer service. Plan to deliver the best customer service ever! It all starts with a plan. In this session we will execute a customer service plan to deliver results. Develop a customer service plan that fits on a single sheet of paper. Engage your team in the process. Use your plan to keep on track. Set, achieve and celebrate progress on priorities.

    Drive new sales growth with excellent customer service. Plan to deliver the best customer service ever! It all starts with a plan. In this session we will execute a customer service plan to deliver results. Develop a customer service plan that fits on a single sheet of paper. Engage your team in the process. Use your plan to keep on track. Set, achieve and celebrate progress on priorities.

    Charles Duggan II, MAS+

    National and Strategic Account Manager

    For more than twenty-five years, Charles has been active in the promotional products industry. From speaking, training and consulting distributors and suppliers specializing in creating, developing and driving tactical sales in accounts. Duggan is an active industry volunteer, currently serving as RAC Delegate, Past President of PPAMidwest and former PPAI Board of Directors. He has served on many committees and task forces for PPAI. In 2014 Charles was recognized by PPAI by winning the PPAI Bronze Pyramid for Promotional Programs Developed as a Result of a Distributor/Supplier Collaboration: Charles is PPAI Distinguished Service Award winner in 2018. He is an Ironman, Marathon and Triathlete. He enjoys an active lifestyle.

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    1 Point

    1. Register and watch the session. Please note it will open in a new window. Please do not close the session launch page.

    2. Please make sure your pop-up blocker is turned off in order to access the session once you select it.

    3. Once you have completed the session, please close the event recording or webinar window and proceed to the session launch page for the Online Education Survey to receive credit. Please note, it will not be on your event recording or webinar window.

  • Expo 2019: Productivity For Profitability

    Contains 3 Component(s), Includes Credits Recorded On: 01/13/2019

    Being busy doesn’t always mean results will be produced. Join Lindsay Anvik in this session to learn the difference between organization and productivity by mastering skills and tasks to move through the day with efficiency. Attendees will learn use smartphone applications to do more of the work, freeing up time to spend thinking, creating and working with customers; how to find holes in the day and fill them with the things that make a difference to the bottom line; and understand how to run meetings quickly and efficiently.

    Being busy doesn’t always mean results will be produced. Join Lindsay Anvik in this session to learn the difference between organization and productivity by mastering skills and tasks to move through the day with efficiency. Attendees will learn use smartphone applications to do more of the work, freeing up time to spend thinking, creating and working with customers; how to find holes in the day and fill them with the things that make a difference to the bottom line; and understand how to run meetings quickly and efficiently.

    Lindsay Anvik

    Lindsay Anvik is a fourth-generation entrepreneur who has worked with high-profile celebrities and CEOs in music and film, and in the digital space. Her marketing and business development strategies that have led to coverage in The New York Times, InStyle magazine, the New York Post, Metro New York and many others.  She's been a featured contributor on MSNBC's Your Business.

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    1 Point

  • Become A Tradeshow Superhero With SAGE Mobile

    Contains 4 Component(s), Includes Credits Recorded On: 01/09/2019

    The key to the ultimate tradeshow experience is in your very own hands! Join Ryan Hanchey, CAS to discover how SAGE Mobile, the PPAI Expo’s official show planner, can help you get more out of the industry’s largest tradeshow.

    The key to the ultimate tradeshow experience is in your very own hands! Discover how SAGE Mobile, the PPAI Expo’s official show planner, can help you get more out of the industry’s largest tradeshow. See the newly added features, like the discussion group area where you can connect with other PPAI Expo attendees throughout the show. You’ll also see how to add a preference group of your favorite suppliers to your show walk list and easily search for products from exhibitors that are at the show.

    Ryan Hanchey

    Sr. Sales Manager - Distributor Sales

    Ryan Hanchey joined SAGE in 2010 after selling technology services for a firm in Dallas, Texas. Hanchey was named a 2016 Rising Star by Promotional Products Association International (PPAI). He has a bachelor’s degree in emergency management from the University of North Texas. When Hanchey is away from the office, you can find him spending time with his wife, Grace, and their son, Theo, or working on restoring his dad’s 1975 Ford Bronco.

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    0.5 Credits

    1. Register and watch the session. Please note it will open in a new window. Please do not close the session launch page.

    2. Please make sure your pop-up blocker is turned off in order to access the session once you select it.

    3. Once you have completed the session, please close the event recording or webinar window and proceed to the session launch page for the Online Education Survey to receive credit. Please note, it will not be on your event recording or webinar window.

  • 10 Tips for New Managers 

    Contains 4 Component(s), Includes Credits Recorded On: 12/05/2018

    Without question, managing people is one of the most challenging professional experiences. While some people are born with great management skills, others must learn them. From conducting critical conversations to providing feedback, and from documenting interactions to conducting safe terminations, this session provides some golden nuggets for professionals looking to develop new management skills or for seasoned managers who just want a refresher. Learn to recognize common management pitfalls and how to avoid them; learn new communication skills and techniques, and understand how to safely and effectively manage a diverse workforce.

    Without question, managing people is one of the most challenging professional experiences. While some people are born with great management skills, others must learn them. From conducting critical conversations to providing feedback, and from documenting interactions to conducting safe terminations, Claudia St. John provides some golden nuggets for professionals looking to develop new management skills or for seasoned managers who just want a refresher. Learn to recognize common management pitfalls and how to avoid them; learn new communication skills and techniques; and understand how to safely and effectively manage a diverse workforce.

    Claudia St John, SHRM-SCP,SPHR

    President of Affinity HR Group, LLC

    Claudia St. John, SHRM-SCP, SPHR, is the founder and president of Affinity HR Group, Inc., a national human resources and management consulting firm specializing in hiring and recruiting, HR compliance and employee engagement. Affinity HR Group is PPAI’s endorsed HR partner and resource.  As a consultant and frequent speaker, St. John has given hundreds of presentations and workshops on such topics as how to recruit like a pro, common management mistakes, employee engagement and multi-generational workplace challenges. She is the author of the Amazon bestselling book Transforming Teams – tips for improving collaboration and building trust.  Her weekly HR Minute emails and monthly articles are followed by thousands of business leaders nationwide. 

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    1 Point

  • How The Section 301 Tariffs Are Affecting The Promotional Products Industry

    Contains 4 Component(s), Includes Credits Recorded On: 12/04/2018

    PPAI has enlisted the help of an experienced trade counsel to translate the Section 301 tariff list into a plain language guide about the items that are on the list. The third group of products that were named in the Section 301 investigation listed several items that are prevalent in the promotional products industry, specifically. This session will offer an in-depth look at the products listed and offer best practices for managing the effect of the tariffs.

    PPAI has enlisted the help of an experienced trade counsel to translate the Section 301 tariff list into a plain language guide about the items that are on the list. The third group of products that were named in the Section 301 investigation listed several items that are prevalent in the promotional products industry, specifically. This session will offer an in-depth look at the products listed and offer best practices for managing the effect of the tariffs. This session will qualify as an elective for the Product Safety Awareness initiative. 

    Josh Teitelbaum

    Counsel, Public Law & Policy

    Joshua Teitelbaum serves as counsel in the public law and policy practice and advises clients across diverse industries on issues related to trade and health policy, among others.

    Practice & Background

    Prior to joining Akin Gump Strauss Hauer & Feld LLP, Teitelbaum served as Deputy Assistant Secretary of Commerce for Textiles, Consumer Goods and Materials with the International Trade Administration in the U.S. Department of Commerce (DOC). While serving in this role, Teitelbaum was a policymaker for and public advocate of the Obama administration’s highest international trade priorities. His work included substantial contributions to the development of the Trans-Pacific Partnership (TPP) agreement, the Trans-Atlantic Trade and Investment Partnership (TTIP) and the DOC’s implementation of the conflict minerals provisions of the Dodd-Frank Wall Street Reform and Consumer Protection Act, among other multilateral, regional and bilateral trade initiatives. His work spanned a broad cross section of U.S. industries, including textiles, apparel, home furnishings, processed foods, distilled spirits, recreational transportation, cosmetics, chemicals and building materials. Teitelbaum also served as the chairman of the Committee for the Implementation of Textile Agreements, which supervises the negotiation and implementation of textile and apparel contracts.

    Prior to his role at the DOC, Teitelbaum served as staff director for the U.S. Senate Health, Education, Labor and Pensions (HELP) Subcommittee on Children & Families; as legislative assistant to Sen. Kay Hagan (D-NC); and as legislative counsel to Rep. Steve Israel (D-NY), where he advised on a range of issues, including health care, education and financial services.  Teitelbaum’s experience with health care policy, in support of members of both the House and Senate, includes navigating the passage and subsequent implementation of the Affordable Care Act, as well as the FDA Safety and Innovation Act of 2012 to reauthorize and modify the review processes for drugs, devices and biologics. He worked closely with constituent health care providers, including nursing and physician practices, hospital systems and patient advocates.

    Teitelbaum received his law degree. from The George Washington University Law School in 2008 and his bachelor’s degree from Cornell University in 2005.

    Suzanne Kane

    Counsel, International Trade

    Suzanne E. Kane is a member of the international trade practice.

    Practice & Background

    Suzanne Kane counsels clients on U.S. laws and policies affecting international trade and business, including customs and import control laws.

    Prior to joining Akin Gump, Kane served for over six years as a Senior Attorney Advisor at the Office of International Trade, Regulations and Rulings of U.S. Customs and Border Protection (CBP). In that capacity, she served in the Penalties, Trade and Commercial Regulations; Intellectual Property Rights (IPR) & Restricted Merchandise; and Valuation & Special Programs branches. She issued binding rulings, advisory opinions, internal advice and other agency decisions to various importers and other businesses regarding penalty determinations; the eligibility for NAFTA and other duty preference programs; the proper methods of customs valuation (covering transfer pricing and additions to, or deductions from, transaction value); and country of origin marking and other origin determinations, among other issues.

    Kane played a key role in the administration of CBP’s enforcement of IPR at U.S. borders; for example, she drafted and issued agency decisions regarding seizures of merchandise-infringing trademarks and copyrights and International Trade Commission patent exclusions orders. Kane also conducted IPR enforcement training for CBP officers at various U.S. ports of entry.

    Kane also has experience in CBP’s enforcement of consumer product safety laws. In 2008, the Commissioner of CBP awarded her the Commissioner’s Award for her role in drafting the Importer Self-Assessment Product Safety Pilot Program, which is a trade partnership program jointly administered by CBP and the Consumer Product Safety Commission (CPSC).

    Kane received her law degree from American University Washington College of Law in 2007, where she was a senior staff member of the Administrative Law Review.

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    1 Point

    1. Register and watch the session. Please note it will open in a new window. Please do not close the session launch page.

    2. Please make sure your pop-up blocker is turned off in order to access the session once you select it.

    3. Once you have completed the session, please close the event recording or webinar window and proceed to the session launch page for the Online Education Survey to receive credit. Please note, it will not be on your event recording or webinar window.

  • Closing The Gaps

    Contains 4 Component(s), Includes Credits Recorded On: 11/28/2018

    This session will walk you through the process of conducting a gap analysis on your company’s product responsibility policies and procedures. The architects of PPAI’s 2018 Product Responsibility Summit workbook will provide an outline the framework and implement the necessary processes to close the gaps in your compliance program. The content of this session is designed to deliver actionable tools to improve your company’s compliance efforts.

    This session will walk you through the process of conducting a gap analysis on your company’s product responsibility policies and procedures. An architect of PPAI’s 2018 Product Responsibility Summit workbook, Shamini Peter will provide an outline the framework and implement the necessary processes to close the gaps in your compliance program. The content of this session is designed to deliver actionable tools to improve your company’s compliance efforts. This session will qualify as an elective for the Product Safety Awareness initiative. 

    Shamini Peter

    Chief Operating Officer

    Shamini Peter currently serves as chief operating officer for Axis Promotions and continues to also head product safety and compliance. She has worked with the Axis for 11 years. Her area of expertise is in supply chain and logistics. She oversees the vetting of suppliers, product testing and the logistics of Axis’s large, custom orders. Peter interfaces directly with Axis Promotions Inc. clients as needed throughout the production cycle, including pre and post-delivery. Peter attended The University of Western Australia where she graduated with a bachelor of commerce degree in accounting and finance, with a minor in law.  After graduation she returned to Malaysia where she worked for a large Australian manufacturer before joining her family’s freight forwarding business in New York, gaining her first hands-on experience in international commerce and logistics.  She currently is a member on PPAI’s Product Responsibility Action Group (PRAG).

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    0.5 Points

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  • Grow Your Sales With ADA-Compliant Products!

    Contains 4 Component(s), Includes Credits Recorded On: 11/14/2018

    Although 56 million Americans are currently living with disabilities, ADA-compliant braille products remain a largely untapped market in the promotional products industry. When the Americans with Disabilities Act (ADA) was enacted 28 years ago, the act reaffirmed our nation’s commitment to ensuring that people with disabilities have the right to live, work, and fully participate in the community alongside their fellow citizens. Join us to learn about ADA compliance, braille products, and simple questions you can ask to uncover these opportunities within your client base!

    Although 56 million Americans are currently living with disabilities, ADA-compliant braille products remain a largely untapped market in the promotional products industry.  When the Americans with Disabilities Act (ADA) was enacted 28 years ago, the act reaffirmed our nation’s commitment to ensuring that people with disabilities have the right to live, work, and fully participate in the community alongside their fellow citizens. Join us to learn about ADA compliance, braille products, and simple questions you can ask to uncover these opportunities within your client base!

    Alexandra Eppel

    Sales and Marketing

    Alexandra started in the promotional products industry working part time through high school and college. Following graduation she spent four years at a large tech company to gain formal sales training. Two years ago she was reintroduced into the promotional products industry and currently works to gain new distributor partnerships. She is focusing on better connecting GMCline with distributors through revamping the website, traveling to regional and smaller shows, reaching out on social media platforms, and more.

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    0.5 Points

    1. Register and watch the session. Please note it will open in a new window. Please do not close the session launch page.

    2. Please make sure your pop-up blocker is turned off in order to access the session once you select it.

    3. Once you have completed the session, please close the event recording or webinar window and proceed to the session launch page for the Online Education Survey to receive credit. Please note, it will not be on your event recording or webinar window.

  • The Art Of Trade Show Marketing: From Booth To Boothmanship: A How-To Guide For Suppliers

    Contains 4 Component(s), Includes Credits Recorded On: 01/05/2016

    The number of trade-show exhibiting opportunities for suppliers grows annually. Major shows, regionals, traveling showcases and distributor shows combined present more than 200 shows, but with the increase comes escalating costs and questionable ROI. This seminar is built to help staff maximize return. Maximizing ROI starts the day contract is signed. This program is geared toward suppliers, but it contains valuable information for distributors who exhibit at trade shows as well. The program reviews many aspects of trade shows and sheds a new light on end-user shows.

    Join Joel Schaffer, MAS for this session on the art of trade show marketing. The number of trade-show exhibiting opportunities for suppliers grows annually. Major shows, regionals, traveling showcases and distributor shows combined present more than 200 shows,but with the increase comes escalating costs and questionable ROI. This seminar is built to help staff maximize return. Maximizing ROI starts the day contract is signed. This program is geared toward suppliers, but it contains valuable information for distributors who exhibit at trade shows as well. The program reviews many aspects of trade shows and sheds a new light on end-user shows.

    Joel Schaffer, MAS

    CEO

    Joel D. Schaffer, MAS is CEO and founder of Soundline, LLC, the pioneering supplier to the promotional products industry of audio products. He is the only person to have received both the ASI's Marvin Spike Industry Lifetime Achievement Award (2002) and PPAI's Distinguished Service Award (2011). He is a past director of PPAI's Board of Directors and has chaired several PPAI committees and task forces. He was elected to the PPAI Hall of Fame in 2016. Now celebrating 50 years in our industry.

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    1 Point

  • Trade Show Supplier Best Practices Package

    Contains 3 Product(s)

    As a value-add for participating in our trade-show, this collection of best practices will help you have your best show possible!

    Thank you so much for being able to take part in our trade show! As a value-add, this collection of best practices will help you have your best show possible! This session includes an industry overview with Christopher Duffy, MAS, best practices for booth etiquette with Joel Schaffer, MAS, and follow up tips after the show with Robyn Davis.