Expo 2019: Double Your Sales With Excellent Customer Service! 

Recorded On: 01/13/2019

Drive new sales growth with excellent customer service. Plan to deliver the best customer service ever! It all starts with a plan. In this session we will execute a customer service plan to deliver results. Develop a customer service plan that fits on a single sheet of paper. Engage your team in the process. Use your plan to keep on track. Set, achieve and celebrate progress on priorities.

Charles Duggan II, MAS+

National and Strategic Account Manager

For more than twenty-five years, Charles has been active in the promotional products industry. From speaking, training and consulting distributors and suppliers specializing in creating, developing and driving tactical sales in accounts. Duggan is an active industry volunteer, currently serving as RAC Delegate, Past President of PPAMidwest and former PPAI Board of Directors. He has served on many committees and task forces for PPAI. In 2014 Charles was recognized by PPAI by winning the PPAI Bronze Pyramid for Promotional Programs Developed as a Result of a Distributor/Supplier Collaboration: Charles is PPAI Distinguished Service Award winner in 2018. He is an Ironman, Marathon and Triathlete. He enjoys an active lifestyle.

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1 Point

1. Register and watch the session. Please note it will open in a new window. Please do not close the session launch page.

2. Please make sure your pop-up blocker is turned off in order to access the session once you select it.

3. Once you have completed the session, please close the event recording or webinar window and proceed to the session launch page for the Online Education Survey to receive credit. Please note, it will not be on your event recording or webinar window.

Key:

Complete
Failed
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Event Recording
Recorded 01/13/2019
Recorded 01/13/2019 Please note it will open in a new window. Please do not close the session launch page. Please make sure your pop-up blocker is turned off in order to access the session once you select it. Once you have completed the session, please close the event recording or webinar window and proceed to the session launch page for the Online Education Survey to receive credit. Please note, it will not be on your event recording or webinar window.
Online Education Survey For Credit
5 Questions
5 Questions INSTRUCTIONS: Please answer the following questions that best matches your response.
Certification Credit
1.00 CAS credit  |  No certificate available
1.00 CAS credit  |  No certificate available