Expo 2019: Double Your Sales With Excellent Customer Service!
Recorded On: 01/13/2019
Drive new sales growth with excellent customer service. Plan to deliver the best customer service ever! It all starts with a plan. In this session we will execute a customer service plan to deliver results. Develop a customer service plan that fits on a single sheet of paper. Engage your team in the process. Use your plan to keep on track. Set, achieve and celebrate progress on priorities.
Charles Duggan II, MAS+
National and Strategic Account Manager
For more than twenty-five years, Charles has been active in the promotional products industry. From speaking, training and consulting distributors and suppliers specializing in creating, developing and driving tactical sales in accounts. Duggan is an active industry volunteer, currently serving as RAC Delegate, Past President of PPAMidwest and former PPAI Board of Directors. He has served on many committees and task forces for PPAI. In 2014 Charles was recognized by PPAI by winning the PPAI Bronze Pyramid for Promotional Programs Developed as a Result of a Distributor/Supplier Collaboration: Charles is PPAI Distinguished Service Award winner in 2018. He is an Ironman, Marathon and Triathlete. He enjoys an active lifestyle.
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