WLC 2016: Transforming Teams: Improving Collaboration and Building Trust

Recorded On: 06/26/2016

Join Claudia St. John as she explores the common breakdowns that happen between coworkers and colleagues, and particularly between sales and customer service or operations teams. Explore why these familiar breakdowns occur, how to identify and diagnose breakdowns in teams, how behavioral styles contribute to these breakdowns and how to resolve them.

Claudia St. John


Claudia St. John is President of Affinity HR Group, LLC – a national human resources consulting firm that serves as an affinity partner for PPAI members. Claudia is an HR professional with 20 years' experience in global human resources, employee benefits, management consulting and communications. She specializes in strategic planning, employee engagement, organizational development, recruitment and executive career management.

Claudia's prior experience includes serving as senior consultant for Mercer Human Resources Consulting, the nation's top HR consulting firm, in Washington DC and Geneva Switzerland, Vice President for People for POMCO Group, Manager of the Blue Cross Blue Shield Association's National Labor Office and Senior Policy Associate for the AFL-CIO. She holds an undergraduate degree in employee benefits and labor relations from The American University and a master's degree in business and public administration from The George Washington University. She holds a Senior Professional in Human Resources (SPHR) certification and is a member of the Society for Human Resource Management and maintains many certifications in workplace testing.


1 Point

Components visible upon registration.