Expo East 2018: Customer Service Training 101

Recorded On: 06/12/2018

This session will give distributors insight on how to make their customer service a priority and more efficient. Learn proven techniques from Margaret Lanese a 20+ year veteran of the distributor world. The focus will be on how everyone in a distributorship needs to be on the same page when it comes to overall customer service. Also, how to handle problems that arise.

Danny Friedman

Sales Trainer

Danny Friedman has over 25 years of sales experience and is a multi-million-dollar producer. Friedman's clientele include some of the top companies in the Fortune 500. Friedman combines his promotional products industry experience with other industries he has been in, including office products, real estate and being a multi-line representative in the sporting goods industry. He has been a sales manager and sales trainer for the past 12 years.


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Recorded 06/12/2018
Recorded 06/12/2018
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Certification Credit
0.50 CAS credits  |  No certificate available
0.50 CAS credits  |  No certificate available