Content related to creating a customer service training best practices and training.
Clone Yourself With Virtual AssistantsContains 3 Component(s), Includes Credits Recorded On: 04/02/2020
If you've ever felt like there just aren't enough hours in the day or that you need to clone yourself, then this is the session for you. Sam Kabert will teach you how to hire your first VA (virtual assistant) all the way up to managing a team of VAs. During this session, you will learn about tasks that are wasting your time, address common concerns about VA, and create an action plan for you to implement when you are back at the office.
Master Advertising Specialist (MAS) PackageContains 16 Product(s)
The Master Advertising Specialist (MAS) Program requires the following: Have a current CAS Certification Complete all dedicated courses and their quizzes Complete 35 MAS elective credits Re-certification every three years (by earning 30 additional CAS or MAS credits within the three years and submitting a Re-certification Application)
Customer Lifecycle Marketing – Navigating Your Customers To The TargetContains 4 Component(s), Includes Credits Recorded On: 03/06/2019
Join Matt Wagner to discover the concept of Customer Lifecycle Marketing. This webinar will teach you how to target-market more efficiently, detailing key concepts that will lead to fewer abandoned sales and greater customer loyalty.
Expo 2019: BrandYou: How To Out-Amazon Your CompetitionContains 3 Component(s), Includes Credits Recorded On: 01/14/2019
Amazon and their online promotional counterparts have become the most frightening threat to distributor business in the past 20 years. Instead of running away from the risk Amazon brings to the traditional promotional products distributor (or, even worse, ignoring it outright). Join Bill Petrie for this session. He will explain how to face the “Amazon” threat head-on. By implementing a few tactics, distributors will not only be able to insulate themselves from the threat of Amazon and online competitors, they will be able to create an Amazon-like customer experience that will build and drive loyalty.
Expo 2019: Promotional Products And Experiential MarketingContains 3 Component(s), Includes Credits Recorded On: 01/14/2019
In today’s increasingly complex digital marketing landscape, it’s harder than ever to reach prospects and customers. Now that digital is literally everywhere, it is time to get physical to cut through the clutter. We’ll explore how two industry leaders found creative ways to elevate their brand through personalized and unique customer experiences. CEO and founder of Boundless, Henrik Johansson, will discuss how three-dimensional marketing elements can be used to elevate customer experiences and share insights and data on how getting physical can impact the bottom line!
Expo 2019: Double Your Sales With Excellent Customer Service!Contains 3 Component(s), Includes Credits Recorded On: 01/13/2019
Drive new sales growth with excellent customer service. Plan to deliver the best customer service ever! It all starts with a plan. In this session we will execute a customer service plan to deliver results. Develop a customer service plan that fits on a single sheet of paper. Engage your team in the process. Use your plan to keep on track. Set, achieve and celebrate progress on priorities.
Expo 2019: 40 Powerful Ideas To Keep Your Clients Happy!Contains 3 Component(s), Includes Credits Recorded On: 01/13/2019
In this fast-moving session, you will discover 40 ideas to keep your customers happy and coming back for more. Excellent customer service is around the corner. Come and Learn today. Implement 1 or all ideas to drive customer satisfaction. Discover what’s important to succeed in Customer Service today. Utilize and leverage all modes of technology to keep your customer service top notch.
MAS: Vision, Passion And Energy To Serve: Customer Service Training Is StrategicContains 5 Component(s), Includes Credits Recorded On: 06/11/2018
Customer service training is strategic. It is a process aimed at improving the single most important resource in an organization: people. Nothing affects customer loyalty more than the behaviors and competences of employees. Training is the most effective way to communicate the correct behaviors and competencies that will keep customers coming back. This session will provide participants with best practices and tips to implement.
CAS: Distributor and Supplier Communications Best PracticesContains 6 Component(s), Includes Credits Recorded On: 04/25/2018
This session serves as the foundation for learning best practices in the promotional products industry and how suppliers and distributors work together. This session Christopher Duffy, MAS will explain the role of the distributor and supplier, the individual processes of order placing/processing, accounting, imprinting and delivery, marketing and customer service.
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