From EX To CX: Digging Into The eXperience!: Women's Leadership Conference (WLC) 2023
Recorded On: 06/26/2023
|Companies all over the world are finding ways to measure your satisfaction with their goods and services… And, if they are doing it right, they are taking action to improve their operations in response to your feedback. This has become a hot topic, especially in the promotional products industry. Please join Laura Turner from alphabroder as she maps the customer journey from concept to delivery and share how their companies are listening to their customers, measuring their satisfaction, and improving their experience along the way. It will be an engaging session that will leave you with some simple ways to start measuring customer experience in your organization.
Laura Turner (Moderator)
Vice President, Customer Experience
alphabroder Prime Line
|Laura Turner loves people and has a driving desire to understand their behavior. Throughout her career she’s been working to understand customer behavior, and she has researched and interacted with consumers and customers at many points along their purchase journeys. She’s now thrilled to be leveraging all her experience to date in leading alphabroder’s CX initiatives.
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