MAS: Vision, Passion And Energy To Serve: Customer Service Training Is Strategic 

Recorded On: 06/11/2018

Customer service training is strategic. It is a process aimed at improving the single most important resource in an organization: people. Nothing affects customer loyalty more than the behaviors and competences of employees. Training is the most effective way to communicate the correct behaviors and competencies that will keep customers coming back. In this session Margaret Lanese will provide participants with best practices and tips to implement.

Margaret Lanese

Director of Customer Care

Margaret Lanese, director of customer care for alphabroder/Prime, has worked for Prime Line for 34 years. Her previous roles include production liaison, customer service rep, sample department manager, director of administration, marketing director, regional sales manager and inside sales manager. Lanese’s breadth of experience has helped her develop a thorough understanding of the industry and what suppliers and distributors need to know to ensure the best customer service for a true partnership.

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1 Point

Key:

Complete
Failed
Available
Locked
Desktop and Mobile View of the Event Recording
Recorded 06/11/2018
Recorded 06/11/2018
Online Education Survey For Credit
5 Questions
5 Questions INSTRUCTIONS: Please answer the following questions that best matches your response.
MAS: Vision, Passion and Energy To Serve: Customer Service Training Is Strategic Quiz
5 Questions  |  3 attempts  |  4/5 points to pass
5 Questions  |  3 attempts  |  4/5 points to pass Please complete the following questions in order to get credit for the session.
Certification Credit
1.00 MAS credit  |  No certificate available
1.00 MAS credit  |  No certificate available