MAS: Vision, Passion And Energy To Serve: Customer Service Training Is Strategic
Recorded On: 06/11/2018
Customer service training is strategic. It is a process aimed at improving the single most important resource in an organization: people. Nothing affects customer loyalty more than the behaviors and competences of employees. Training is the most effective way to communicate the correct behaviors and competencies that will keep customers coming back. In this session Margaret Lanese will provide participants with best practices and tips to implement.
Director of Customer Care
Margaret Lanese, director of customer care for alphabroder/Prime, has worked for Prime Line for 34 years. Her previous roles include production liaison, customer service rep, sample department manager, director of administration, marketing director, regional sales manager and inside sales manager. Lanese’s breadth of experience has helped her develop a thorough understanding of the industry and what suppliers and distributors need to know to ensure the best customer service for a true partnership.