WLC 2016: Keys To Effective Feedback: Coaching Employees Into Better Performance

Recorded On: 06/26/2016

Join Claudia St. John in the session: Keys To Effective Feedback: Coaching Employees Into Better Performance. Today's leader needs to develop skills that motivate teams to excel. Key among these skills is coaching. Leaders and organizations have come to understand how valuable it can be, and they're adding the ability to coach and develop others to the ever-growing list of skills they require of their managers. Unfortunately, few managers know how to make coaching work. In this session, learn why coaching and feedback are important to aligning individual development with business needs.

Claudia St. John


Claudia St. John is President of Affinity HR Group, LLC – a national human resources consulting firm that serves as an affinity partner for PPAI members. Claudia is an HR professional with 20 years' experience in global human resources, employee benefits, management consulting and communications. She specializes in strategic planning, employee engagement, organizational development, recruitment and executive career management.

Claudia's prior experience includes serving as senior consultant for Mercer Human Resources Consulting, the nation's top HR consulting firm, in Washington DC and Geneva Switzerland, Vice President for People for POMCO Group, Manager of the Blue Cross Blue Shield Association's National Labor Office and Senior Policy Associate for the AFL-CIO. She holds an undergraduate degree in employee benefits and labor relations from The American University and a master's degree in business and public administration from The George Washington University. She holds a Senior Professional in Human Resources (SPHR) certification and is a member of the Society for Human Resource Management and maintains many certifications in workplace testing.


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